EnglishProcessing Time
- We will deliver your goods to you within 3-5 working days (excluding weekends).
- An email will be sent to you 1-2 days before delivery to inform you of the schedule.
- You must ensure that the address provided is correct. We do not take any responsibility for wrong address provided.
Which shipping carriers do you use for international shipping?
We offer Mail Post, UPS & DHL for Express orders. And Standard orders will typically arrive by a local carrier. You can choose the suitable shipping methods when you place an order.
Shipping Delivery Estimates (from the time your order is shipped):
UPS/DHL:
Canada 4-15 business days
Mexico, Europe 4-7 business days
Asia-Pacific 4-11 business days
South Asia-Australia, Africa and Middle East 5-8 business days
Standard Mail Post:
15-30 days for most of the countries
While we provide delivery estimates, we have no control over your order once it has been dispatched and do not guarantee delivery timelines
How much duty and taxes are charged on international orders?
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used. Value Added Tax (VAT) rates are set by the destination country. Please check at your side.
Tracking is provided with all orders.
You will receive an email with your parcel's carrier and tracking number. Should you have concerns about your item's delivery once dispatched, in the first instance contact the courier service. We are happy to step in if you have problems with the delivery service that cannot be resolved directly.