Return Policy

We want everyone to be 100% satisfied. If you are unhappy with the products you have received, please see below for return instructions:

(1) Return DOA (Dead on Arrival) Item

Any products, regardless of the guarantee offered, dead on arrival (incorrect usage excluded) within 5 days after delivered or 45 days after shipment if the delivered date is not traceable (The order shipment date and order notification are provided to you by email). To complete the process, we need the following documents:

1. Both sides of custom declaration if you have. 
2. RMA (Return Merchandise Authorization) requests should include the following information: Order ID, Item SKU, reason for return (including images). 
3. To clarify the package is intact or not on delivery.

We will appreciate if you can provide more details, that would help us to investigate and avoid the same situation occur again. 

And, we will keep in touch with you until the process is completed.

(2) Defective Products:

We try our best to make sure the products shipped to our customers are in the best condition. If your product turns out to be defective, and the product is going to be returned, contact us by Customer Service before returning any item(s). We will not be responsible for returned item(s) without notifying us in advance. Also, please be sure to contact us within 14 days from the date of receipt of the package. When contacting us please include the following information:

 1 Photos of the front and back of the packaging envelope or box 

2 The picture of the SKU and order number of the item 

3 Photo, video or screenshot of the defective item 

4 Photo, video, screenshot, or description of the defect or defective area

 Upon being returned, the defective item can be repaired or replaced, or partially refunded. After we confirm the problem, we will send you good replacements or refund you.

 (3) Unsatisfied Products

If you are unsatisfied with the items you purchased, then just return it within 7 days of receipt for a full refund or an exchange. Since it is your personal reason instead of ours, customer should be responsible for return shipping costs and taxes caused. And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same and good condition. The return address and shipping fee, please contact our CS staff to further confirm it.

Important Notes:

1. All customers should contact us by Customer Service. We will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:

2, Please keep all packaging material as they're needed for returns. After returning the products, please provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary.

3, Please use the cheapest way to ship the item(s) back. The sender is responsible for all the consequences such as tax if customers don’t notify us before returning the products via DHL, EMS, UPS and FedEx express. And express courier services such as DHL, EMS, UPS and FedEx etc. are NOT eligible for return shipping cost reimbursements. 

4, Please remember to include a note in your returned package indicating the following details: 

1) Your order number; 

2) The returned SKU;

3) Original tracking number;

4) Your return reason, address and telephone number.

This note will help expediting the case processing time for you.

5, If the warranty period/return policy in a specific category/product detail page is different from the policy above, please contact with our CS.

6, Return Address and shipping cost: please contact our Customer Service to confirm the address first.

7, If you are not completely satisfied with your purchase which is not defective or damaged, you may return the item(s) within 7 days from the receipt of your shipment (Returns must be in the original box with all contents). Any cost incurred during the process will be at customer’s expense, besides, depreciation fees and/or handling fees is needed for replacement or a refund of the item value.

9, We reserve the right to make changes and/or improvements to this policy. Any changes will be updated on the forum/Policy Page/HELP section to keep the customers informed.